Branded tracking page
that builds loyalty and
repeat sales
Keep customers engaged on your site with real-time order tracking and estimated delivery dates, while product recommendations drive repeat orders.
Powering 30,000+ Shopify & DTC brands
What we deliver
What branded tracking page
delivers for your store
How we help
How we help across the order tracking journey
CWILL transforms your order tracking pages into branded experiences that keep customers engaged and drive repeat purchases. Build trust, showcase products, and turn post-purchase uncertainty into sales opportunities.
Real-time tracking & delivery visibility
When customers don't know which carrier has their package, tracking becomes frustrating and floods your inbox with “Where is my order?” emails.
CWILL Order Tracking auto-syncs with 1,600+ carriers and shows standardized milestones and EDD on your page. Widget search, a clear progress bar, ready-for-pickup reminders, after-sales EDD, custom statuses, and a map view make delivery easy to follow—fewer routine tickets and more visits stay on your site.
Branded tracking experience
Every time customers land on a third-party order tracking website instead of yours, you lose control of the experience. Host tracking on your own domain (e.g., yourstore.com/track/) and keep the look consistent—logo, colors, font, and custom modules.
When tracking pages look exactly like your store, customers stay confident they're dealing with you. Trust stays intact, and they're already primed for their next purchase. One branded experience from checkout to delivery.
Custom shipment status to
enhance transparency and trust
When customers place orders that require processing time, the silence between “ordered” and “shipped” creates anxiety.
CWILL's custom shipment status lets you add up to 3 personalized shipment updates with time intervals and descriptions before fulfillment.
These proactive communications, like “Processing” and “In Production,” keep customers informed and turn waiting time into anticipation. This helps reduce support tickets and build customer trust.
AI-powered product recommendation
That customer checking their shipment is already engaged—don't waste the moment. Embed recommendations on the page using best-sellers, new arrivals, and more. CWILL Order Tracking analyzes 30 days of sales data to identify best-sellers, then uses purchase patterns to suggest complementary products.
Display hot products, new arrivals, or AI-powered suggestions based on buying behavior. Someone who bought a dress sees matching handbags and accessories, not random items.
Localized, login-free global tracking
International customers shouldn't struggle with English-only pages or USD pricing when shopping globally.
CWILL Order Tracking auto-follows your store's language and currency settings—delivering localized experiences across 30+ supported languages. You can configure location-based localization rules for enhanced customer experience. No login required.
Customers just enter their tracking number and get instant updates in their language and currency. Remove friction points between customers and their order info.
Build a custom order tracking page that strengthens your brand
Keep customers engaged from purchase to delivery with branded tracking that cuts WISMO, builds loyalty, and drives repeat sales.
Real results from brands like yours
68%
Drop in WISMO tickets
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented CWILL's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
What our customers are saying
Our order tracking software transforms the post-purchase experience. But don't take our word for it—here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support—it's fast, responsive, and genuinely helpful whenever I need assistance.
It is literally the go-to app if you want an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you guys!
CWILL Order Tracking has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support—fast, friendly, and genuinely helpful! Highly recommend!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support—incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team—you've definitely earned a loyal user!
Nous utilisons CWILL Order Tracking avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil.
The app works perfectly once everything is set up. Special thanks to Zessa for the support—she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
Absolutely amazing support! The team was incredibly warm, kind, and responsive—especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team—you're doing a fantastic job!
CWILL's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
This app has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. Highly recommend this app for any e-commerce store!
CWILL Order Tracking solution
Explore more features
- Learn more
Automated Shipping Notifications
Auto-send personalized shipping updates to reduce customer inquiries and enhance post-purchase communication.
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Data-Driven Analytics
Analyze shipment performance and tracking page engagement to optimize delivery strategy and boost marketing effectiveness.
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Smart Marketing Campaigns
Show personalized product recommendations across tracking pages and notifications to drive repeat purchases and boost revenue.
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Estimated Delivery Date
Show accurate delivery windows throughout the shopping journey. Drive purchases by setting clear expectations.
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Order Tracking Dashboard
Monitor and manage every shipment stage from a comprehensive dashboard with detailed status categories and powerful filtering capabilities.
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Dropshipping Mode
Customize tracking displays by hiding origin country, city, and carrier details to create a branded shopping experience.
- Learn more
Last-Mile Tracking
Enable last-mile tracking with supported carriers to provide final delivery updates and reduce customer inquiries when available.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
Yes. CWILL tracking pages are embedded in your store via Shopify App Proxy, so they appear on your domain. You configure the App Proxy URL in Shopify Admin and then set the page URL in the app so both match. This keeps the experience on-brand and on-domain.
Customers see a standardized set of milestones (e.g., Pending, In transit, Ready for pickup, Out for delivery, Delivered, Failed attempt, Expired). Official definitions are documented, so statuses are consistent and easy to understand.
We offer multiple pricing tiers to fit different business needs. Contact our sales team to discuss your requirements and available promotions—we often have special offers for new subscribers that can help reduce your initial costs.
No manual import needed. CWILL Order Tracking automatically syncs tracking data for orders from the past 30 days when you first install the app. This means you can immediately start using CWILL's tracking services with your recent orders, ensuring a seamless migration from other tracking solutions.
See what CWILL Order Tracking
can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
Book a demo