Dropshipping tracking mode designed to ensure brand consistency
Hide supplier locations and translate tracking details on your order tracking page. Maintain brand consistency while keeping full shipment visibility across carriers.
Powering 30,000+ Shopify & DTC brands
What we deliver
Hide shipping origins while
building customer trust
Control tracking presentation, localize content automatically, and maintain consistent messaging across your tracking page and shipping update emails.
How we help
Complete control over dropshipping tracking presentation
Enable branded tracking instantly, manage content precisely, and integrate with dropshipping tools as you like.
One-click dropshipping mode
Brand-first tracking experience
Purpose-built for dropshipping workflows. CWILL Order Tracking automatically identifies and hides origin indicators, creating consistent brand experiences across the order tracking experience.
Automatic order-data sync
Integrates with Dropshipman, DSers, and other dropshipping apps to automatically sync logistics data. Make every order feel the same as your self-fulfilled ones.
Branded logistics content management
Smart keyword filtering and custom detailed tracking info
Configure keyword rules to hide specific terms like "China," "AliExpress," or city names. Use clear, friendly messages that sound like your brand. Keep tracking info consistent to make customers feel confident about their order.
Automatic multi-language translation
Communicate shipping updates in customers’ native language. French customers see French updates, German customers see German—creating a post-purchase experience customers truly love.
Evolve from a dropshipping store into
a trusted brand
Enhance your brand’s credibility with branded order tracking that conceals supplier origins while ensuring full shipment transparency.
Real results from brands like yours
68%
Drop in WISMO tickets
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented CWILL's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
What our customers are saying
Our order tracking software transforms the post-purchase experience. But don't take our word for it—here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support—it's fast, responsive, and genuinely helpful whenever I need assistance.
It is literally the go-to app if you want an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you guys!
CWILL Order Tracking has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support—fast, friendly, and genuinely helpful! Highly recommend!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support—incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team—you've definitely earned a loyal user!
Nous utilisons CWILL Order Tracking avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil.
The app works perfectly once everything is set up. Special thanks to Zessa for the support—she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
Absolutely amazing support! The team was incredibly warm, kind, and responsive—especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team—you're doing a fantastic job!
CWILL's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
This app has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. Highly recommend this app for any e-commerce store!
CWILL Order Tracking solution
Explore more features
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Branded Tracking Page
Create custom tracking pages that match your store's branding to keep customers engaged and build trust throughout delivery.
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Automated Shipping Notifications
Auto-send personalized shipping updates to reduce customer inquiries and enhance post-purchase communication.
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Data-Driven Analytics
Analyze shipment performance and tracking page engagement to optimize delivery strategy and boost marketing effectiveness.
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Smart Marketing Campaigns
Show personalized product recommendations across tracking pages and notifications to drive repeat purchases and boost revenue.
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Estimated Delivery Date
Show accurate delivery windows throughout the shopping journey. Drive purchases by setting clear expectations.
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Order Tracking Dashboard
Monitor and manage every shipment stage from a comprehensive dashboard with detailed status categories and powerful filtering capabilities.
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Last-Mile Tracking
Enable last-mile tracking with supported carriers to provide final delivery updates and reduce customer inquiries when available.
Frequently asked questions
Yes, CWILL's dropshipping mode provides comprehensive origin masking. The system can hide all China-related indicators from customer-facing content, including city names, carrier references, and facility locations. For example, you can customize tracking details to replace terms like "SHANGHAI FACILITY" with "Processing Center."
The feature works through the order tracking page. However, remember that CWILL Order Tracking only controls the tracking presentation on your store—if customers track directly on carrier websites, they can still see the original information.
CWILL Order Tracking supports automatic translation into 32 languages, including English, Chinese, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese (Brazil and Portugal), Finnish, Swedish, and Japanese. The translation happens in real-time based on the customer's browser language or your store's language settings.
For Professional plans and above, tracking details are automatically translated when customers visit your tracking page, ensuring updates feel natural and familiar in every market.
CWILL Order Tracking supports over 1,600+ carriers globally, including China Post, ePacket, YunExpress, Cainiao, and many regional carriers. The system has carrier auto-detection that automatically identifies the correct carrier for tracking.
Additionally, CWILL Order Tracking integrates directly with popular dropshipping apps like DSers and Dropshipman, syncing logistics data automatically. If you're using an uncommon carrier, you can contact our 24/7 support team for assistance.
No, dropshipping mode doesn't affect tracking speed or accuracy. The hiding and translation features work as a presentation layer on top of real-time tracking data. CWILL Order Tracking ensures full shipment visibility and syncs tracking information from carriers. The keyword filtering and content customization happen instantly when displaying information to customers, without delaying the actual tracking updates.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
See what CWILL Order Tracking
can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
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