Shipping notifications that cut WISMO and
delight customers
Send timely milestone shipping updates that reduce uncertainty, prevent delivery issues from escalating, and bring shoppers back to buy again.
Powering 30,000+ Shopify & DTC brands
What we deliver
Outcomes your customers feel,
your team sees
How we help
Key features that turn shipping notifications into customer loyalty drivers
Turn shipping update notifications into a branded touchpoint that reduces support tickets, drives repeat purchases, and turns shipping problems into service wins.
Automated delivery updates at each key milestone
No more manual shipping updates or letting carriers send generic emails that confuse customers.
CWILL Order Tracking automatically sends notifications at every milestone—pending, info received, in transit, out for delivery, ready for pickup, delivered, exception failed attempt, and expired.
Each email links directly to your branded tracking page where customers get full details and can take action. No more “Where is my order?” inquiries or support tickets for tracking numbers.
Customizable email templates that match your brand and customers' languages
Generic shipping emails scream "automated" and kill the premium experience you've built. The visual editor lets you add your logo, match your exact brand colors, and write in your brand's voice.
Serve international customers with localized templates that automatically display in their language. French customers see French emails, Spanish customers get Spanish updates. Make every notification feel personal, like it came from your team, not a robot.
Conversion touchpoints across emails and tracking visits
That customer opening their shipping email is already engaged—capitalize on it. Embed personalized product recommendations and exclusive offer codes directly in notifications to spark repeat purchases.
After delivery, CWILL Order Tracking works with review apps to send review requests in the optimal 3-7 day window when satisfaction peaks. Turn shipping touchpoints into brand building moments.
Spot shipping exceptions with proactive alerts
When packages hit snags, most merchants find out from angry customers. CWILL Order Tracking proactively monitors delivery status and lets you choose who to alert when issues arise.
CWILL Order Tracking automatically identifies multiple exception types including unclaimed shipments, packages retained by customs, damaged or lost items, canceled shipments, customer refusals, and return processing.
Stay ahead of delivery problems with instant notifications and detailed status updates.
Auto-send shipping notifications that increase customer satisfaction
Keep customers informed at key milestones with branded emails that reduce WISMO, build loyalty, and drive repeat sales.
Real results from brands like yours
68%
Drop in WISMO tickets
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented CWILL's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
What our customers are saying
Our order tracking software transforms the post-purchase experience. But don't take our word for it—here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support—it's fast, responsive, and genuinely helpful whenever I need assistance.
It is literally the go-to app if you want an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you guys!
CWILL Order Tracking has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support—fast, friendly, and genuinely helpful! Highly recommend!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support—incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team—you've definitely earned a loyal user!
Nous utilisons CWILL Order Tracking avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil.
The app works perfectly once everything is set up. Special thanks to Zessa for the support—she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
Absolutely amazing support! The team was incredibly warm, kind, and responsive—especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team—you're doing a fantastic job!
CWILL's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
This app has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. Highly recommend this app for any e-commerce store!
CWILL Order Tracking solution
Explore more features
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Branded Tracking Page
Create custom tracking pages that match your store's branding to keep customers engaged and build trust throughout delivery.
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Data-Driven Analytics
Analyze shipment performance and tracking page engagement to optimize delivery strategy and boost marketing effectiveness.
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Smart Marketing Campaigns
Show personalized product recommendations across tracking pages and notifications to drive repeat purchases and boost revenue.
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Estimated Delivery Date
Show accurate delivery windows throughout the shopping journey. Drive purchases by setting clear expectations.
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Order Tracking Dashboard
Monitor and manage every shipment stage from a comprehensive dashboard with detailed status categories and powerful filtering capabilities.
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Dropshipping Mode
Customize tracking displays by hiding origin country, city, and carrier details to create a branded shopping experience.
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Last-Mile Tracking
Enable last-mile tracking with supported carriers to provide final delivery updates and reduce customer inquiries when available.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
Your customers will receive automated notifications at every critical milestone in their package journey: Pending, Info received, In transit, Out for delivery, Ready for pickup (where applicable), Delivered, Exception, Failed attempt, and Expired.
Additionally, we proactively notify customers about exceptions like failed delivery attempts, shipment damaged/lost, or other shipping issues. Each notification includes a direct link to your branded tracking page where customers can view complete shipment details and take any necessary actions.
Yes. CWILL Order Tracking can sync tracking events to Shopify to update shipment status. This also enables review/return apps or Shopify’s native “Out for Delivery” and “Delivered” notifications to be triggered.
How to enable: Go to CWILL Order Tracking Admin → Settings → Tailored for Shopify and toggle on. (Optional: Check the box for Shopify’s native notifications. Don’t turn on shipping notifications in both Shopify and CWILL Order Tracking; or your customers will end up getting every update twice.)
Where it shows:
- Shopify Admin → Order details page
- Shopify order status page
- Shopify native notifications (Out for Delivery, Delivered)
- Review apps (trigger review requests when marked “Delivered”)
Absolutely! Our visual editor gives you complete control over your shipping notifications. Add your logo, match your exact brand colors, and write in your brand's voice.
You can create different templates for different languages, ensuring every notification feels personal and on-brand. You can also embed product recommendations, discount codes to turn these high-open-rate emails into revenue drivers.
Getting started is straightforward. Simply connect your Shopify store to CWILL Order Tracking, and our system automatically begins tracking all shipments using the tracking numbers from your orders.
We pull real-time status updates directly from carriers and trigger branded emails based on status changes. No manual intervention needed—once configured, the system runs on autopilot, sending the right message at the right time to keep your customers informed and reduce your support burden by up to 75%.
See what CWILL Order Tracking
can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
Book a demo