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Every story here follows one brand: the challenge they faced, what they changed, and the results they measured. Find the ones closest to your business below.

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54% more revenue retained on returns

Ever-Pretty has been making occasion dresses since 2005 and now ships to more than 100 countries. Made-to-order gowns can take two weeks to arrive, so customers checked in often, and every return request under the 30-day policy was reviewed by hand.

Self-serve tracking gave shoppers answers on their own, and an exchange-first returns flow offered store credit or a swap before a refund. WISMO inquiries dropped 68%, return questions dropped 43%, and the brand now keeps 54% of revenue that returns used to take with them.

Products Used

Order Tracking Returns & Exchanges

Ever-Pretty gowns photographed in a styled interior

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INTERSPORT Italia Cuts Down Product Returns by 12.5%

Business Profile Brand: INTERSPORT Italia Industry: Sports and Outdoors Platform: Shopify Plus Country: Italy Year Founded: 1997 Employees: 51-200 Usage: Since March 2024 The Challenge: Blurry Shipping Process Negatively Impacts Customer Experience INTERSPORT Italia’s sales have increased steadily since its launch in 1997. But as this happened, INTERSPORT Italia was also faced with a thorny … INTERSPORT Italia Cuts Down Product Returns by 12.5% Read More »

Hike Footwear case study cover with a woman holding brown sandals on a beach

Hike Footwear Recovers 56% of Lost Return Revenue

Hike Footwear quickly won the market with its personalized shoes, with monthly sales of 50,000 pairs. However, behind the growing volume of orders, the operations team is fighting desperately with the backward return management system.

Machines Tracking ROI Hit 19,600%, with Order Lookups Boosted

Business profile Established in 2006, Machines is Malaysia’s leading Premium Apple Reseller, dedicated to elevating customer experience with everything Apple. With 64 stores across Malaysia, Machines offers a wide collection of Apple products and related services to meet personal, business, and educational needs. Brand: Machines Industry: Consumer Electronics Platform: Shopify Plus Country: Malaysia Year Founded: … Machines Tracking ROI Hit 19,600%, with Order Lookups Boosted Read More »

Period. case study cover with a model wearing black period underwear

The Period Company Reduced WISMO Tickets by 76%

From an outsider’s perspective, everything seemed to go smoothly – The Period Company disrupted the reusable period underwear market as expected. In fact, the success involved many decision-making processes and their prioritization of the post-purchase experience.

Vograce Cut WISMO by 73% and Reduced Shipping Time by 65%

Business Profile Established in 2012, Vograce is an established animation peripheral manufacturer specializing in personalized customization. Vograce employs about 200 people, runs a large factory equipped with 100 production machines in Yiwu, Zhejiang, China, and ships to over 80 countries. Its offers of low MOQ for high-quality custom keychains, charms, enamel pins, etc., appeal to … Vograce Cut WISMO by 73% and Reduced Shipping Time by 65% Read More »

Weebot Eases Delivery Anxiety & Realizes 6,200% ROI

Business profile Weebot was founded in 2014 by two entrepreneurs who aimed to revolutionize urban transportation with eco-friendly electric micro-mobility vehicles. Weebot managed to expand product lines over the years. Now, it offers a wide range of high-quality electric scooters, bikes, unicycles, hoverboards, and accessories online and through showrooms & service centers in Paris, Lyon … Weebot Eases Delivery Anxiety & Realizes 6,200% ROI Read More »

PowerInBlack Achieves 128% ROI & 28% Repeat Sales

Business profile Founded and run by the power couple Regina and Dwight, PowerInBlack is a Georgia-based Afro-centric apparel brand. The company designs and prints T-shirts, sweatshirts, hoodies, joggers, tracksuits, and tank tops. PowerInBlack’s creative inspiration is major holidays, community-uplifting messages, and social movements. Its apparel range caters to men, women, and kids, focusing on trendy, … PowerInBlack Achieves 128% ROI & 28% Repeat Sales Read More »

Ka'Chava case study cover with a woman drinking from a branded bottle outdoors

Ka’Chava Cut WISMO Inquiries by 78% with Branded Order Tracking

Ka’Chava’s rapid growth across domestic and international markets brought new demands on its post-purchase operations. Supporting shipments across more than 20 carriers depended on accurate order tracking, real-time shipment visibility, and a branded post-purchase experience.

LiV FISHING Reduces Return Rate by 51.28% with CWILL Returns & Exchanges

LiV FISHING prioritized customer satisfaction and wanted to ensure customers could effortlessly initiate returns.

Glov Beauty Increased Retention & Recaptured 29.5% Revenue

Business Profile Brand: GLOV BEAUTY Industry: Beauty Platform: Shopify Plus Country: U.S. Year Founded: 2011 Employees: 11-50 Usage: Since October 2024 Gradually, the brand built a strong reputation and grew to serve over 60 countries worldwide. But behind the increasing number of customers was a growing problem. Glov Beauty’s returns procedure was slowly frustrating its … Glov Beauty Increased Retention & Recaptured 29.5% Revenue Read More »

Beautiful Earth Boutique Boosts Repeat Sales by 21%

Business Profile Brand: Beautiful Earth Boutique Industry: Accessories Platform: Shopify Plus Country: United Kingdom Year Founded: 2020 Employees: 11-50 Usage: Since July 2020 Carriers: 10+ Integration: Gorgias The Challenge Catering to a global audience comes with its own set of challenges. With customers in over 60 countries and multiple carriers to manage, ensuring accurate package … Beautiful Earth Boutique Boosts Repeat Sales by 21% Read More »

Atolea Achieved an Incredible ROI of 463%

Business profile Brand: Atolea Jewelry Industry: Apparel, Fashion Platform: Shopify Plus Country: France Year Founded: 2020 Usage: Since Aug 2020 Ships to: 70+ countries Integration: Klaviyo The secret of Atolea’s success: Locking in customers at the very beginning through the post-purchase service Founded in 2020, Atolea went from obscurity to a Shopify Plus-level brand in … Atolea Achieved an Incredible ROI of 463% Read More »

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