Shipping protection software that
costs you nothing
CWILL Shipping Protection is shipping protection software built for Shopify that lets customers cover their order at checkout. If a package is lost, damaged, delayed, or stolen, a licensed insurer pays the claim, usually within 48 hours. You pay nothing, and you earn a 15% commission on every premium.
Powering 30,000+ Shopify & DTC brands
Coverage customers see
before they buy
A large order is easier to place when losing it is no longer the customer's risk. They buy with more confidence, and they remember who made that easy.
Keep every package covered,
the moment it ships
Your customers can add Worry-Free Delivery, the protection option they see at checkout, and a licensed insurer covers the package from the moment it ships. If it's lost, damaged, or stolen, the payout is issued once the claim is approved. A long delay pays $5, and none of it comes out of your pocket.
Claims your team never
has to touch
When a package goes missing, the customer doesn't write to you. They open the link in their confirmation email, file the claim, and watch it move. The insurer settles 95% within 48 hours, and every one lands on your dashboard.
Free for you, and then it pays you
Most tools that protect your revenue take a share of it. This one doesn't. Customers pay a small premium at checkout, you earn a 15% commission on every one, and the refunds you used to cover are no longer your cost.
Live in minutes,
no developer needed
Turn Shipping Protection on from the Protection tab in your CWILL Order Tracking app, and it matches your store's fonts and colors—no coding needed. You choose where it appears and what it says.
More value in every protected order
Shipping Protection does more than cover delivery problems. It can offset emissions and help cover the cost of your CWILL Order Tracking subscription.
Carbon Offsets
Every protected order includes carbon offsets at no extra cost to you or your customer. It's a small detail at checkout, and customers notice it.
Fee Waiver Program
The premiums your customers pay can earn credits toward your CWILL Order Tracking subscription, up to 100% of the monthly fee. You opt in once, and credits post each month.
What our customers are saying
We've been running this protection most of the year. Before, lost packages meant we were between eating costs or unhappy customers. Now it's streamlined, everyone wins. Claims work perfectly, we see a 55% attach rate. Definitely recommend.
FALMARAN
I'll be honest, I was hesitant about adding shipping protection to our checkout at first. But wow, what a difference it's made! Our customers actually love having the option, and we've seen our support tickets for lost packages drop by almost 70%. The setup was incredibly smooth too—literally took us less than 10 minutes to get everything running.
Celtina the Label
Been using shipping protection since spring and wow what a difference! Before we had maybe 2–3 angry customers per week about missing packages, now it's basically zero. The attach rate is around 50% which shows customers see the value. The revenue-sharing deal we worked out is helping our bottom line too.
Koolands
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
Shipping protection software lets a customer add coverage to an order at checkout, so a lost, damaged, delayed, or stolen package is paid for by an insurer instead of by you or by them. It handles the offer, the claim, and the payout in one place, so your support team gets fewer emails about missing packages.
Worry-Free Delivery covers four things:
- Loss. Full purchase value if a package isn't delivered within 30 days (domestic) or 60 days (international).
- Delay. $5, paid in the order's currency, if a domestic package is more than 10 days late (30 days for international).
- Damage. Full purchase value for items damaged in transit. Cosmetic damage, manufacturing defects, and unsealed items aren't covered.
- Theft. Full purchase value if a package is stolen within seven days of being marked delivered.
Every protected order also includes carbon offsets at no extra cost.
For you, nothing: no setup fee, no monthly fee, and a 15% commission on every premium sold. Customers pay a small premium at checkout, set by the insurer based on order value, and it arrives in your Shopify payouts. Current rates are in the Protection Cost guide.
Setup takes a few minutes and no code. You'll need a paid CWILL Order Tracking plan (Essential or above). From there, open the Protection tab in the app, turn Shipping Protection on, and add a payment method so premiums can pass to the insurer. It matches your store's fonts and colors on its own, and if you change themes later, the on-screen steps cover it.
Yes. There's no minimum volume and no upfront cost, so a store shipping 10 packages a month gets the same coverage, claims handling, and commission as one shipping 10,000.
See what CWILL Shipping
Protection can do for your brand
Map your delivery risk with a CWILL expert. We'll walk through coverage, setup, and what the commission means for your store.
Book a demo