CWILL eCommerce SolutionKeep every
customer.
Grow every
order.
CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify & DTC brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint after the sale.
Fewer WISMO support tickets
Increase in retained revenue
Higher customer lifetime value
Fewer WISMO support tickets
Increase in retained revenue
Higher customer lifetime value
Fuel for smart growth.
Power for long-term wins.
ParcelWILLOrder TrackingTurn the wait into a sales opportunity
Customers check their tracking page 4-5x per order. Make that page yours. Deliver real-time updates, showcase related products, and collect reviews — before the package even arrives.
ParcelWILLReturns & ExchangesReturns that rescue your revenue
Most returns walk out the door with money you'll never see again. Give customers flexible exchanges and store credit instead, and recover revenue you'd otherwise lose. Every return becomes a second chance.
ParcelWILLShipping ProtectionLost package. Zero panic.
Offer opt-in protection at checkout and let customers file claims in minutes, not weeks. Claims resolved in 48 hours. No more angry emails. No more manual follow-up.
TrustWILLLoyalty & ReferralsMake loyalty worth it — for them and for you
A points program nobody checks is wasted money. CWILL's loyalty tools drive repeat purchases with VIP tiers, referral bonuses, and personalized rewards that customers actually remember.
Everything that happens after Buy Now
CWILLplatform
AI that earns its keep
CWILL's AI doesn't just automate — it optimizes. Surface upsell opportunities the moment an order ships. Offer AI-powered exchange suggestions that recover sales. Summarize thousands of reviews into insights your team can act on. Handle support tickets before they hit your inbox.
Real results from real Shopify & DTC brands
See what brands like you have done with CWILL.
Working with over 20 carriers and shipping to more than 70 countries, Depology's support team was overwhelmed by "Where is my order?" inquiries, because long international shipping times caused anxiety and confusion.
To solve this, Depology implemented Order Tracking. As a result, support requests dropped sharply. The team saved over 1,000 hours each month. Most importantly, customer satisfaction scores also increased.
CWILL: One platform for all your customer retention needs
Delight customers at every post-purchase touchpoint. Build trust and drive loyalty to fuel long-term growth with CWILL Shopify apps.
Turn post-purchase into more purchases
Make returns simple and profitable
Reduce risk, not your margins
Make every shopper feel ready to buy
Give customers more reasons to stay
Why 30,000+ Shopify merchants trust CWILL
15,000+ reviews
One of the most reviewed app suites on the Shopify App Store
4.9-star rating
Maintained across Shopify App Store and G2
Built for Shopify certified
All major apps meet Shopify's highest standards
24/7 real human support
A live person in your time zone, whenever you need one
Learn what's driving retention in 2026
See CWILL in action in just 20 minutes
Most brands who book a demo leave with a clear retention strategy they can act on that week. Walk through your specific challenges with a CWILL expert.
Customers Worldwide
Yearly Impacted Revenue