Complete shipment visibility and control in one place
View every shipment status and carrier instantly. Manage exceptions proactively and keep teams aligned without switching between tools.
Powering 30,000+ Shopify & DTC brands
What we deliver
Centralized order tracking dashboard that simplifies operations
Unified data helps teams find issues instantly, resolve problems proactively, and maintain control with intuitive tools.
How we help
Dashboard features that streamline daily operations
Comprehensive tracking states, intelligent search capabilities, and bulk management tools reduce operational complexity.
Full order visibility & status management
Monitor nine primary shipment states like "In transit" and "Out for delivery" plus 30 detailed sub-statuses, including "Customs hold" and "Delivery refused." Granular visibility enables precise customer communication and faster resolution.
Your unified view displays order numbers, tracking details, carriers, transit times, and dates together. Teams access everything needed for decisions without platform switching or data hunting.
Search, filters, and workflow views
Apply 14 filter dimensions including status, carrier, origin, destination, and transit time. Combine date ranges from today to 120 days for precise shipment identification and priority management.
Saved views preserve frequent searches like "Exception watch" or "VIP orders" for instant access. Team members open standard workflows immediately, ensuring consistent monitoring and preventing missed issues.
Bulk actions and data sharing
Update multiple shipments simultaneously—change statuses, sync carrier data, or apply priority tags. VIP and urgent labels help teams identify critical orders requiring immediate attention.
Export customized reports with 20+ data fields, including tracking numbers, statuses, and customer details. Email exports directly to stakeholders for seamless cross-department coordination and reporting.
Get your unified order tracking
dashboard now
One dashboard for all shipments. Find issues faster, resolve proactively, and keep teams aligned effortlessly.
Real results from brands like yours
68%
Drop in WISMO tickets
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented CWILL's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
What our customers are saying
Our order tracking software transforms the post-purchase experience. But don't take our word for it—here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support—it's fast, responsive, and genuinely helpful whenever I need assistance.
It is literally the go-to app if you want an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you guys!
CWILL Order Tracking has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support—fast, friendly, and genuinely helpful! Highly recommend!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support—incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team—you've definitely earned a loyal user!
Nous utilisons CWILL Order Tracking avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil.
The app works perfectly once everything is set up. Special thanks to Zessa for the support—she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
Absolutely amazing support! The team was incredibly warm, kind, and responsive—especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team—you're doing a fantastic job!
CWILL's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
This app has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. Highly recommend this app for any e-commerce store!
CWILL Order Tracking solution
Explore more features
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Branded Tracking Page
Create custom tracking pages that match your store's branding to keep customers engaged and build trust throughout delivery.
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Automated Shipping Notifications
Auto-send personalized shipping updates to reduce customer inquiries and enhance post-purchase communication.
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Data-Driven Analytics
Analyze shipment performance and tracking page engagement to optimize delivery strategy and boost marketing effectiveness.
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Smart Marketing Campaigns
Show personalized product recommendations across tracking pages and notifications to drive repeat purchases and boost revenue.
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Estimated Delivery Date
Show accurate delivery windows throughout the shopping journey. Drive purchases by setting clear expectations.
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Dropshipping Mode
Customize tracking displays by hiding origin country, city, and carrier details to create a branded shopping experience.
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Last-Mile Tracking
Enable last-mile tracking with supported carriers to provide final delivery updates and reduce customer inquiries when available.
Frequently asked questions
CWILL Order Tracking integrates with your Shopify store with a simple click. The dashboard automatically syncs with over 1,600+ global carriers, including USPS, UPS, FedEx, and DHL, providing real-time tracking updates—no code needed.
Additionally, it integrates with 50+ leading apps like Klaviyo, Gorgias, and Yotpo, allowing you to maintain your existing workflows while centralizing all tracking data in one place. The system updates automatically in Shopify, so your order statuses stay synchronized across all platforms.
CWILL Order Tracking uses a credit system where 1 order = 1 credit. The Free plan includes 20 orders/month, Essential starts at 200 orders/month, and scales up to Enterprise levels with custom credits.
If you exceed your monthly limit, you can easily upgrade your plan or add additional credits as needed. Annual plans offer 20% savings, with flexible pricing tiers based on your order volume. During the free trial period, there are no charges and no credit consumption, giving you time to evaluate the right plan for your business.
CWILL Order Tracking is designed for immediate deployment—most merchants are fully operational within minutes, not days. The dashboard features an intuitive interface that reduces training time significantly, with a quick setup guide to get you started.
You'll have access to 24/7 multilingual support through live chat and email, plus a comprehensive self-service knowledge base. For Enterprise plans, dedicated onboarding managers and customer success managers ensure smooth implementation and ongoing optimization.
No manual import needed. CWILL Order Tracking automatically syncs tracking data for orders from the past 30 days when you first install the app. This means you can immediately start using our tracking services with your recent orders, ensuring a smooth transition.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
See what CWILL Order Tracking
can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
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