Grow post-purchase profitability with
data-driven analytics
Monitor carrier performance, identify bottlenecks, and track conversion metrics. Make informed decisions that improve operations daily.
Powering 30,000+ Shopify & DTC brands
What we deliver
Turn post-purchase data into measurable business outcomes
How we help
Insightful analytics that transform data into action
Use analytics to transform raw shipping data into actionable insights for daily decision-making and strategic planning.
Real-time visual analytics dashboard
Monitor all shipments and delivery statuses. View fulfillment coverage by carrier, origin, and destination to assess operational health and tracking completeness across your network.
Trend charts, detailed shipment tables, and state-transition reveal delivery performance and exception patterns at each step. These visualizations guide specific workflow improvements and carrier negotiations based on actual performance.
Delivery efficiency and timeliness analysis
Track P85 and average order-to-delivery metrics to measure consistency. Side-by-side carrier comparisons highlight top performers and underperformers for each shipping lane and destination.
Separate processing from transit time to pinpoint delays precisely. This breakdown informs warehouse adjustments, carrier selection changes, and route optimization decisions with quantifiable impact.
Exception monitoring and trend forecasting
Exception-rate trends reveal patterns by season, carrier, and destination. Anticipate capacity needs and adjust carrier agreements before peak periods to maintain service quality.
Drill into specific issues (unclaimed packages, customs delays, damage rates) by carrier and route. Target improvements where they matter most, reducing exception rates systematically.
Customer behavior and conversion analysis
Measure tracking page engagement and conversion by placement and product type. Identify which offers and positions generate the highest return on your marketing investment.
Track revenue from shipping notification campaigns by timing and marketing content type. Refine your post-purchase strategy based on actual performance data, increasing incremental sales measurably.
Make data-driven delivery decisions today
Real-time analytics help you optimize carrier selection, identify bottlenecks faster, and increase post-purchase revenue.
Real results from brands like yours
68%
Drop in WISMO tickets
As Ever‑Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with “Where is my order?” and refund-related inquiries.
Ever‑Pretty implemented CWILL's solutions. Customers now track orders and process returns independently while the team uses automation to recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and 54% of refund value was recovered.
What our customers are saying
Our order tracking software transforms the post-purchase experience. But don't take our word for it—here's what our customers say:
I've been using this tracking app for a while now, and I'm really impressed with the improvements I've seen recently. The features keep getting better, and it's clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support—it's fast, responsive, and genuinely helpful whenever I need assistance.
It is literally the go-to app if you want an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you guys!
CWILL Order Tracking has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support—fast, friendly, and genuinely helpful! Highly recommend!
This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support—incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team—you've definitely earned a loyal user!
Nous utilisons CWILL Order Tracking avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise. Support réactif, interface claire, et options avancées pour les marques exigeantes. Merci pour ce bel outil.
The app works perfectly once everything is set up. Special thanks to Zessa for the support—she helped me quickly and efficiently customize my tracking page buttons. Clean interface, great parcel tracking features. Highly recommended!
Absolutely amazing support! The team was incredibly warm, kind, and responsive—especially Zessa! She was super friendly and handled everything with such care and clarity. I felt like I was chatting with someone who genuinely wanted to help. Fast replies, clear explanations, and a lovely attitude throughout. Big thanks to the whole support team—you're doing a fantastic job!
CWILL's support is great! Their team is always available and ready to assist with any questions or issues. They respond quickly and go above and beyond to ensure everything runs smoothly. Highly recommend it.
This app has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. Highly recommend this app for any e-commerce store!
CWILL Order Tracking solution
Explore more features
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Branded Tracking Page
Create custom tracking pages that match your store's branding to keep customers engaged and build trust throughout delivery.
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Automated Shipping Notifications
Auto-send personalized shipping updates to reduce customer inquiries and enhance post-purchase communication.
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Smart Marketing Campaigns
Show personalized product recommendations across tracking pages and notifications to drive repeat purchases and boost revenue.
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Estimated Delivery Date
Show accurate delivery windows throughout the shopping journey. Drive purchases by setting clear expectations.
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Order Tracking Dashboard
Monitor and manage every shipment stage from a comprehensive dashboard with detailed status categories and powerful filtering capabilities.
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Dropshipping Mode
Customize tracking displays by hiding origin country, city, and carrier details to create a branded shopping experience.
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Last-Mile Tracking
Enable last-mile tracking with supported carriers to provide final delivery updates and reduce customer inquiries when available.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
You can start seeing basic tracking data immediately after installation and order fulfillment sync. The analytics dashboard begins populating with real-time shipment data as soon as CWILL Order Tracking starts tracking your orders. New users benefit from automatic 30-day order history sync, which means immediate access to tracking data.
However, for meaningful trend analysis and performance comparisons, you'll want at least 2-4 weeks of data to establish reliable patterns. Historical data helps calibrate delivery estimates and identify consistent bottlenecks across different carriers and routes.
The comprehensive analytics dashboard with carrier performance comparisons, delivery time analysis, and conversion tracking is available on CWILL's Essential plan and above.
The Professional plan includes enhanced analytics, CSV & PDF export capabilities, and tracking page analytics.
For enterprise-level businesses requiring custom integrations, the Enterprise plan offers dedicated priority support with customer success management to help optimize your data interpretation and decision-making processes.
CWILL Order Tracking connects with 1,600+ global carriers to gather real-time shipment data. The analytics are built from your actual order fulfillment data as packages move through the delivery network. It tracks each shipment's progress, delivery times, exceptions, and final status to build the performance comparisons and trend analysis you see in the dashboard.
CWILL's analytics provide detailed carrier performance breakdowns by specific route, shipping origin, and destination, and service type. You can view delivery time distribution, average transit times, and exception rates for each carrier across different shipping lanes.
The dashboard shows P85 (85th percentile) and average delivery times, allowing you to compare carriers not just overall, but for specific origin-destination pairs. This route-specific data helps you make informed carrier selection decisions based on actual performance rather than general reputation.
See what CWILL Order Tracking
can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
Book a demo