Order tracking that builds your brand
From order confirmation to the doorstep, CWILL Order Tracking keeps customers updated automatically and gives them a branded tracking page that looks like your store—not a carrier's. That means fewer “Where’s my order?” tickets, more repeat sales, and confident customers at every step, backed by 24/7 support.
Powering 30,000+ Shopify & DTC brands
Own the moments between checkout and delivery
CWILL Order Tracking turns the wait after checkout into a branded experience customers actually look forward to.
Real-time visibility that lightens your support load
Customers can see exactly where their order is and when it'll arrive, giving them answers the moment they wonder. Proactive updates can reduce repetitive tracking tickets by up to 75%.
Every update sent for you,
at every step
CWILL sends personalized, on-brand notifications automatically from dispatch to delivery, so customers always know what's happening with their order.
A tracking page that looks like your store
Give customers a clean, on-brand page with estimated delivery dates and built-in product recommendations, so every visit keeps them engaged with your brand—and shopping.
See what's happening
across every shipment
Track transit times, lookups, conversions, and delivery statuses in one dashboard, so you can keep every shipment on track and spot opportunities to improve.
Built to work with
your existing tools
Fits right into the stack you already run—built on Shopify and connected to the tools your team uses every day.
Built for Shopify
Built for Shopify certified, integrating directly with your store to improve the post-purchase experience.
Shopify app partners
Connects with 50+ Shopify apps like Klaviyo, Gorgias, and Judge.me, so your existing tools work together automatically.
Carrier partners
Tracks shipments across 1,600+ global carriers, including USPS, UPS, FedEx, and DHL—with automatic detection and real-time updates, wherever you ship.
Add protection,
watch repeat sales grow
Add optional shipping protection to Order Tracking, and turn a smooth post-purchase experience into more loyalty and repeat sales.
Shipping protection coverage
Let customers opt in to shipping protection
Offer shipping protection as an optional add-on to Order Tracking. With one checkbox at checkout, customers cover lost, damaged, or delayed packages, file a claim in seconds, and get a resolution within 48 hours—confidence for them, and protection for your store.
Tangible business benefits
When deliveries go smoothly, shoppers become loyal fans
Real-time visibility, automated updates, and clear data add up to real results: up to 2.5× more customer loyalty, 30% more repeat sales, and a 5% lift in conversions. Plus 24/7 expert support whenever you need a hand.
Real results from brands like yours
76% fewer WISMO tickets
The Period Company turned tracking into self-service
The Period Company's support team was overwhelmed by WISMO inquiries as shipment visibility lagged behind demand. After implementing a branded tracking page, customers tracked orders themselves, and sales followed.
1k+ hours saved monthly
Depology transformed their post-purchase experience
Depology's support team was overwhelmed by WISMO inquiries. After implementing CWILL's Order Tracking, support requests dropped sharply.
What our customers are saying
Great app. It gives us certainty that our customers know where their packages are. We really appreciate how fast and helpful the customer service team is.
Passio Interiors (Australia)
About 1 year using the app
CWILL Order Tracking is the go-to app if you want to give customers accurate, real-time updates without overpaying. It really helped our business with seamless integration and automated customer emails.
Euro Auto Design (United States)
August 11, 2025
CWILL Order Tracking has been a game-changer for our Shopify store. The app is reliable, easy to set up, and provides a seamless tracking experience. The customer support is fast, friendly, and genuinely helpful.
Ridewave Bikes (Australia)
July 26, 2025
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
CWILL Order Tracking is a post-purchase tracking app for Shopify merchants. It keeps customers updated on their order from the moment they order to the moment it arrives, so brands get fewer "Where's my order?" questions and more repeat purchases. You can also add optional shipping protection and let customers start their own returns.
First, install the app, and a branded tracking page matching your store's style will be automatically created. Add the tracking page URL to your Shopify store's main or footer menu so customers can easily access it. Next, enable automated shipping notifications to keep your customers informed every step of the way.
Order Tracking connects to 1,600+ carriers worldwide, tracking shipments automatically and sending delivery updates to your customers—so you can grow without adding more support work. It can also lift sales by suggesting products right on the tracking page.
It's a strong fit if you:
- Get a lot of orders and "Where's my order?" questions
- Run more than one Shopify store and want post-purchase tracking handled automatically
- Ship internationally and want tracking in multiple languages, with translated delivery updates
- Send orders in more than one package
- Sell custom or made-to-order products that need their own status updates before they ship
When you install the app, Order Tracking automatically syncs and tracks your orders from the past 30 days, at no extra cost. If you don’t have any recent orders, it will start with new ones as they come in. If you need older orders synced, our support team can help.
Yes. Order Tracking includes a 7-day free trial. When it ends, you can upgrade or stay on the free plan—whatever fits your business.
See what CWILL Order Tracking can do for your brand
Map your unique challenges with a CWILL expert. We’ll show you how to engage customers after checkout and drive more repeat sales.
Book a demo