Delight customers with return tracking and notifications
Automated return notifications and real-time reverse logistics tracking keep customers informed, reduce support workload, and transform returns into positive brand experiences.
Powering 30,000+ Shopify & DTC brands
What we deliver
Transform your biggest customer service headache into
a competitive advantage
How we help
Turn your customer service headache into competitive advantage
Every day, thousands of customers ship items back to merchants, then start wondering: "When will I get my money back?" Our reverse logistics solutions eliminate this uncertainty with transparent tracking and proactive communication that keeps everyone happy.
Real-time return logistics visibility
See exactly where every return stands. You and your customers get the same clear picture of each return.
Your unified dashboard shows return status and package locations, while shoppers check their return portal for live updates. No more guessing games—everyone knows what's next.
Branded reverse logistics tracking
Keep your branding throughout the return process. Instead of sending customers to some generic tracking page, they get a dedicated experience that looks and feels like your store.
Every step reinforces your brand, so even returns become a way to stay connected with your customers.
Automated return notifications
Updates happen automatically, no work required. The important stuff—when you receive their package, approve the return, process the refund—gets communicated without you lifting a finger.
Set up your templates once, and the system handles the rest. Your customers stay informed, and your team can focus on other priorities.
Return management dashboard
Smart tools work to bring peace to the returns process. Returns used to mean digging through emails and spreadsheets to find status updates.
Now you've got one place to see it all—find any return in seconds, track where packages are, and see exactly which refunds are pending. Finally, a way to make sense of the chaos.
Transform returns from cost center to competitive advantage
Give customers the transparency they crave and free your support team with automated return tracking that cuts WISMR inquiries.
Real results from brands like yours
43%
Fewer return inquiries
As Ever‑Pretty scaled globally, long production times and delayed deliveries created anxiety for customers. Without visibility into shipments or an efficient returns process, the support team was swamped with “Where is my order?” and refund-related inquiries.
To fix this, Ever‑Pretty implemented CWILL’s Order Tracking and Returns & Exchanges solutions. Customers now track orders and manage returns on their own, while the team uses automation and analytics to save time and recover revenue. The result: WISMO tickets dropped 68%, return questions fell 43%, and over 54% of refund value was recovered.
What our customers are saying
Our returns & exchanges solution helps Shopify and DTC brands transform their returns experience. But don't take our word for it, see what our customers say:
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING. I took time to work with the app to set up all the points before leaving my review. This app is just wonderful, and the customer service is fast, so fast. I recommend every e-commerce store on Shopify to use the app to set up their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.
CWILL's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. Highly Recommended!
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!
This app seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. Dee was very helpful, polite and awesome to chat with all while helping me quickly. Turns out, not only is this a good app to use but their customer service is great too.
I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.
I looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna. Thank you so much!
It seamlessly integrates with Shopify and simplifies return management significantly. The user interface is clear and user-friendly, making it easy to handle returns efficiently. I highly recommend this app to any Shopify store owner looking to streamline their returns process. It's a must-have tool for improving customer satisfaction and operational efficiency!
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
Frequently asked questions
The system eliminates WISMR (“Where is my refund?”) tickets through two powerful approaches. First, returns integrate seamlessly with your order tracking system, giving both you and customers complete real-time visibility into return progress. Customers can easily check their return status themselves, just like tracking a regular shipment.
Second, automated notifications proactively update customers on the refund milestones they care about most—from refund approval to payment processing. Instead of wondering and reaching out, customers stay informed throughout the entire process. This combination of self-service visibility and proactive communication dramatically reduces “Where is my refund?” inquiries while creating a smoother, more professional return experience.
Both you and your customers get complete real-time visibility into every return. You have access to a unified dashboard showing refund status, package locations, and which refunds are pending - allowing you to find any return in seconds.
Meanwhile, customers check their own dedicated return portal for live updates on their specific returns. Everyone sees the same clear picture of where each return stands, eliminating the guessing games that typically frustrate both sides.
Once you configure notification triggers, the system automatically sends updates at key milestones—like return approval, exchange order creation, or refunds—without manual work.
You set up templates once, and the system handles the rest, keeping customers informed while freeing your team to focus on other priorities.
Yes, the system provides branded reverse logistics tracking that keeps your branding consistent throughout the returns process. Instead of sending customers to generic tracking pages, they get a dedicated experience that looks and feels like your store.
The returns portal page and notifications reinforce your brand identity, turning even returns into an opportunity to strengthen your connection with customers. This branded approach helps maintain trust and professionalism.
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
CWILL Returns & Exchanges solution
Explore more features
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Self-Service Returns Portal
Enable convenient self-service returns that collect return reasons, reduce support tickets, and save time.
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Smart Returns & Exchanges
Guide customers toward exchanges and store credits instead of refunds to retain more revenue and boost satisfaction.
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Returns Analytics
Get actionable insights into return patterns and costs to optimize your return strategy and reduce losses.
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Return Workflows & Automation
Streamline return processing with automated workflows that handle routine tasks and speed up resolutions.
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Flexible Return Logistics
Connect with major international carriers and offer multiple return methods that match customer preferences.
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Return Protection
Strategically offer free returns based on customer segments to reduce return rates and increase customer lifetime value.
See what CWILL Returns &
Exchanges can do for your brand
Map your unique challenges with a CWILL expert. We'll show you how to build a returns process customers love—and one that turns returns into repeat sales.
Book a demo