CWILL comparison
How does CWILL Order Tracking compare to Track123? If you’re looking for the best alternative to Track123 or evaluating top Track123 competitors, discover why brands are choosing CWILL Order Tracking.
CWILL Order Tracking helps Shopify and DTC brands to deliver branded shipment tracking with real-time updates, multilingual tracking pages, and order analytics. It provides optional shipping protection, and works with CWILL Returns & Exchanges to let customers start their own returns. It integrates directly with 50+ Shopify apps, including Klaviyo, Gorgias, and Judge.me, so that they work together automatically.
While Track123 focuses primarily on order tracking, CWILL expands beyond tracking to manage the entire post-purchase lifecycle. Track123 requires the high-tier plans to view key features like Notifications and Analytics, and it uses flat-rate overage pricing, whereas CWILL provides transparent scaling for high-volume stores.
The CWILL Order Tracking app for Shopify was launched in 2019. It helps 30,000+ Shopify and DTC brands worldwide deliver on-brand experience throughout the post-purchase journey and grow better by promoting customer engagement and repeat purchases.
CWILL Order Tracking’s development team goes the extra mile to make the apps easy to use. Whether you're shipping internationally, having split shipments to track, or looking for ways to prioritize localized shopping experiences, you can find easy-to-follow instructions for quick implementation.
Track123 was founded in 2021 by LINGXING, a company known for its ERP in China's cross-border e-commerce industry. Track123 Order Tracking app for Shopify was launched in 2022. At the early stage, Track123 was 100% free to use, which attracted numerous Shopify entrepreneurs, although it couldn't send emails on merchants' behalf.
After it launched paid plans, more features and third-party integrations were added successively, and in-depth reports also became available. Although this is a good sign, certain features have not gone through the test of time. Track123 mainly caters to SMBs as their plans have lower price tags for tracking small volumes of orders.
Here's a complete comparison between CWILL Order Tracking and Track123 Order Tracking App for Shopify.
| Feature |  | Track123 |
|---|---|---|
| General | ||
| "Built for Shopify" | ✔ | ✔ |
| Quota Consumption | 1 order uses 1 quota | 1 order uses 1 quota |
| Free Sync for First-Time Users | Orders in the past 30 days | Orders in the past 14 days |
| Standardized Order Statuses | 9 | 8 |
| Carrier Integrations | 1,600+ | 1,700+ |
| Carrier Auto-Detection | ✔ | ✔ |
| Courier Matching Rules | √ (Free expert service available) | ✔ |
| Automatic Tracking Information Sync | ✔ | ✔ |
| CSV Export | ✔ | ✔ |
| PDF Export | ✔ | ✔ |
| Dropshipping Mode | ✔ | ✔ |
| Custom Order Status | ✔ | ✔ |
| API & Webhook Access | Professional feature | Enterprise feature |
| Branded Tracking Page | ||
| Order Lookup Widget | ✔ | ✔ |
| Customization | Supports CSS & HTML, with code examples available | Supports CSS & HTML; setup requires contacting customer service |
| Themes | 2, Bright and Dark Modes | 2, Modern and Traditional Modes |
| Product Recommendations | AI-powered or based on a selected product collection | AI-powered, based on latest products, or a selected product collection |
| Estimated Delivery Date | Essential feature | Advanced feature |
| Product Review Button | — | ✔ |
| Tracking Page Translation Widget | Google Translate | Google Translate |
| Tracking Page Languages | 34 | 10 |
| Tracking Detail Translation | ✔ | ✔ |
| Tracking Detail Replacement | ✔ | — |
| SEO Title & Description | ✔ | ✔ |
| Tracking Page URL Customization | ✔ | ✔ |
| Redirect from Shopify Order Status Page | ✔ | Manual customization |
| Shipping Notifications | ||
| Notification Type | ||
| Shipment Status Triggers | Info received, in transit, out for delivery, delivered, exception, failed attempt | Info received, in transit, out for delivery, delivered, exception, failed attempt, expired |
| Pre-Built Email Templates | ✔ | ✔ |
| Email Template Languages | English + full translation available in other published languages + automatic adaptation depending on the country (optional) | English |
| Product Recommendations | AI-powered or based on a selected production collection | N/A |
| Coupon Section | ✔ | N/A |
| Editor Type | Visual editor | HTML code editor (Shopify Email) |
| Email Sender | Customizable | N/A |
| Third-Party Integrations | ||
| Shopify Flow Integration | ✔ | ✔ |
| Website Builder Integration | PageFly, GemPages, EComposer, Flits | PageFly, EComposer |
| Email Marketing App Integration | Klaviyo, Omnisend, OrderlyEmails, UpOrder, Shopify Email, SMSBump | Klaviyo, Omnisend, Shopify Email, OrderlyEmails |
| Review App Integration | Loox, Yotpo, Judge.me, CWILL Product Reviews, Stamped, Ryviu, Areviews | Loox, Judge.me, Ali Reviews, Stamped, Fera, Shopify Product Reviews |
| Live Chat App Integration | Zendesk, Intercom, Gorgias, Willdesk | Gorgias |
| Loyalty App Integration | Growave | — |
| Dropshipping App Integration | DSers, Dropshipman | DSers |
| Translation App Integration | ETranslate, Weglot | Weglot |
| Payment Integration | PayPal | PayPal, Stripe |
| Others | Estimated Delivery Date - ETA | Google Analytics, Slack, Track123 API |
| Custom Integrations | Enterprise feature | Enterprise feature |
| Analytics & Reporting | ||
| Shipments Report | ✔ | ✔ |
| Notifications Report | ✔ | ✔ |
| Order Lookup Report | ✔ | ✔ |
| Order-to-Delivery Time Report | — | ✔ |
| Product Recommendation Report | ✔ | — |
| Coupon Usage Report | ✔ | — |
| Delivery Performance Report | ✔ | ✔ |
| Exception Analytics | — | ✔ |
| PDF Export | ✔ | ✔ |
| Customer Support | ||
| Remove the "Powered by" Message | Just contact CWILL Post-Purchase support | Just contact Track123 support |
| Help Center | ✔ | ✔ |
| 24/7 Live Chat Support | ✔ | — |
| Free Expert Service | ✔ | — |
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