Every story here follows one brand: the challenge they faced, what they changed, and the results they measured. Find the ones closest to your business below.
Powering 30,000+ Shopify & DTC brands
54% more revenue retained on returns
Ever-Pretty has been making occasion dresses since 2005 and now ships to more than 100 countries. Made-to-order gowns can take two weeks to arrive, so customers checked in often, and every return request under the 30-day policy was reviewed by hand.
Self-serve tracking gave shoppers answers on their own, and an exchange-first returns flow offered store credit or a swap before a refund. WISMO inquiries dropped 68%, return questions dropped 43%, and the brand now keeps 54% of revenue that returns used to take with them.
Products Used
Hike Footwear quickly won the market with its personalized shoes, with monthly sales of 50,000 pairs. However, behind the growing volume of orders, the operations team is fighting desperately with the backward return management system.
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From an outsider’s perspective, everything seemed to go smoothly – The Period Company disrupted the reusable period underwear market as expected. In fact, the success involved many decision-making processes and their prioritization of the post-purchase experience.
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Ka’Chava’s rapid growth across domestic and international markets brought new demands on its post-purchase operations. Supporting shipments across more than 20 carriers depended on accurate order tracking, real-time shipment visibility, and a branded post-purchase experience.
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To win customer loyalty, COOFANDY knew it had to design a rewards program that would engage existing customers while attracting new ones. The goal: make it simple, valuable, and rewarding from the start.
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Grundig E-bike’s initial growth was hindered by its low brand awareness (compared with well-established players like VanMoof and Cowboy) and insufficient marketing efforts.
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As Ever-Pretty expanded its catalog to include wedding gowns, bridesmaid dresses, evening wear, prom dresses, and more, its global reach grew to over 100 countries and regions. But with that growth came increasing pressure on post-purchase operations.
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As a fast-growing brand, Depology also encountered a difficulty that all fast-growing DTC brands face: a spike in customer service tickets, with 63% of those questions being about WISMO.
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Despite the distinctive qualities of their products, Sono Contour found several challenges in improving sales. The biggest hurdle was in driving organic traffic to their website due to the poorly optimized website for search engines.
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Professor Amos mainly encountered challenges in improving website traffic in their online store and retaining customers. The current company head, Professor Amos III, sought to find the best customer acquisition and retention strategies and ways to improve website traffic.
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As BlueRidge grew, they realized they needed faster order processing, transparent tracking, and better review management. These were the areas they needed to focus on as they looked for the right partners to help improve the customer experience.
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Myvpro has to attract and manage online and foot traffic, orders, and returns while offering its customers exceptional shopping experiences. Managing such traffic and data can be tricky, even for a fully staffed sales team.
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Phrozen now sells in the U.S., Japan, South Korea, and Japan, among other countries. With the expansion, the company needed a way to gain new customers and turn their existing shoppers into loyal customers.
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