CWILL Post-Purchase & Retention SuiteCheckout is only the beginning
CWILL handles everything after the sale—tracking, returns, reviews, loyalty, and more—with post-purchase and retention tools built for Shopify and DTC brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into repeat customers.
Fewer WISMO support tickets
Increase in retained revenue
Higher customer lifetime value
Fewer WISMO support tickets
Increase in retained revenue
Higher customer lifetime value
Post-purchase tools to protect orders. Retention tools to bring customers back.
Order TrackingTurn the wait into a sales opportunity
Customers check their tracking page 4-5x per order. Make that page yours. Deliver real-time updates, showcase related products, and collect reviews — before the package even arrives.
Returns & ExchangesReturns that rescue your revenue
Most returns walk out the door with money you'll never see again. Give customers flexible exchanges and store credit instead, and recover revenue you'd otherwise lose. Every return becomes a second chance.
Shipping ProtectionLost package. Zero panic.
Offer opt-in protection at checkout and let customers file claims in minutes, not weeks. Claims resolved in 48 hours. No more angry emails. No more manual follow-up.
Loyalty & ReferralsMake loyalty worth it
A points program nobody checks is wasted money. CWILL's loyalty tools drive repeat purchases with VIP tiers, referral bonuses, and personalized rewards that customers actually remember.
One suite. All your post-purchase touchpoints.
CWILLSuite
Customer Retention
Post-Purchase
Pop-Up & Email Marketing
AI that earns its keep
CWILL's AI doesn't just automate — it optimizes. Surface upsell opportunities the moment an order ships. Offer AI-powered exchange suggestions that recover sales. Summarize thousands of reviews into insights your team can act on. Handle support tickets before they hit your inbox.
Real results from brands like yours
Working with over 20 carriers and shipping to more than 70 countries, Depology's support team was overwhelmed by "Where is my order?" inquiries, because long international shipping times caused anxiety and confusion.
To solve this, Depology implemented Order Tracking. As a result, support requests dropped sharply. The team saved over 1,000 hours each month. Most importantly, customer satisfaction scores also increased.
CWILL: One platform for all your customer retention needs
Delight customers at every post-purchase touchpoint. Build trust and drive loyalty to fuel long-term growth with CWILL Shopify apps.
Set up your own branded tracking page instead of using a standard carrier page—one that shows customers real-time updates, product recommendations, and review requests before their package arrives.
Give customers a branded self-serve portal that offers an exchange or store credit before a refund—so more returns turn into another sale, and routine approvals handle themselves.
Offer opt-in protection at checkout and let customers file claims in minutes, not weeks, with resolutions in 48 hours—and since it's self-serve, your support team never has to get involved.
Reviews, loyalty, and referral tools turn one-time buyers into advocates—built for marketing and customer experience teams who want repeat purchases and real customer trust, without chasing it manually.
Reviews, loyalty, and referral tools turn one-time buyers into advocates—built for marketing and customer experience teams who want repeat purchases and real customer trust, without chasing it manually.
The post-purchase & retention suite Shopify brands trust
15,000+ Shopify reviews
One of Shopify's most loved and widely used app suites
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
What's driving retention in 2026
Discover your new post-purchase and retention experience
Map your unique challenges with a CWILL expert. Most brands leave their demo with an actionable retention strategy the same week.
Customers Worldwide
Yearly Impacted Revenue