Turn Returns into Revenue
ParcelWILL transforms returns into a frictionless, revenue-saving opportunity—encouraging shoppers to exchange instead of refund. Built exclusively for Shopify, ParcelWILL integrates seamlessly to automate every step, minimize support overhead, and keep customers in the loop with real-time updates. The end result? A streamlined returns process that boosts satisfaction, safeguards your bottom line, and sets you apart in a competitive market.
Leading DTC brands' trusted returns solution
Delight customers and recover lost sales with seamless returns
Returns can erode profits, but they don't have to. With ParcelWILL Returns & Exchanges, every return is a chance to rebuild trust and win back customers.
Deliver a hassle-free experience that your customers will actually appreciate.
Tired of juggling endless email threads? ParcelWILL automates every step of your returns and exchanges workflow, dramatically improving after-sales efficiency. Customers can initiate and track returns on their own—instantly freeing up your support queue. Flexible exchange and refund options (including swapping for entirely different items) keep shoppers engaged and give them the freedom they expect.
Try Returns & Exchanges free
Fewer returns, more savings, and a healthier bottom line.
Don't let a single return slip into a total loss. ParcelWILL encourages shoppers to exchange or accept store credit right from the start, turning a refund scenario into retained revenue. By examining the reasons behind returns, you can refine policies (including paid returns or free pickup where it makes sense) and slash fraud.
Try Returns & Exchanges freeBoost your long-term revenue.
A smooth return process creates loyal customers who come back to buy again and again. With ParcelWILL's automated notifications and a branded return page, shoppers know exactly where they stand—no frustration, no guesswork. The result? A friction-free experience where 90% of returning customers are likely to purchase again.
Try Returns & Exchanges freeNo more tracking down packages manually or juggling multiple tools—just one streamlined hub.
ParcelWILL integrates with over 1,400 major carriers and shipping solutions such as USPS, UPS, DHL, and FedEx—giving you access to discounted return labels, pickup services, and printless QR code returns. Everything updates automatically in Shopify, so you can track return and exchange statuses in real time.
Try Returns & Exchanges free
Delight customers and recover lost sales with seamless returns
Returns can erode profits, but they don't have to. With ParcelWILL Returns & Exchanges, every return is a chance to rebuild trust and win back customers.
Deliver a hassle-free experience that your customers will actually appreciate.
Tired of juggling endless email threads? ParcelWILL automates every step of your returns and exchanges workflow, dramatically improving after-sales efficiency. Customers can initiate and track returns on their own—instantly freeing up your support queue. Flexible exchange and refund options (including swapping for entirely different items) keep shoppers engaged and give them the freedom they expect.
Try Returns & Exchanges free
Fewer returns, more savings, and a healthier bottom line.
Don't let a single return slip into a total loss. ParcelWILL encourages shoppers to exchange or accept store credit right from the start, turning a refund scenario into retained revenue. By examining the reasons behind returns, you can refine policies (including paid returns or free pickup where it makes sense) and slash fraud.
Try Returns & Exchanges free
Boost your long-term revenue.
A smooth return process creates loyal customers who come back to buy again and again. With ParcelWILL's automated notifications and a branded return page, shoppers know exactly where they stand—no frustration, no guesswork. The result? A friction-free experience where 90% of returning customers are likely to purchase again.
Try Returns & Exchanges free
No more tracking down packages manually or juggling multiple tools—just one streamlined hub.
ParcelWILL integrates with over 1,400 major carriers and shipping solutions such as USPS, UPS, DHL, and FedEx—giving you access to discounted return labels, pickup services, and printless QR code returns. Everything updates automatically in Shopify, so you can track return and exchange statuses in real time.
Try Returns & Exchanges free
Boost retention, not your workload
Simplify your returns workflow and track real business impact effortlessly. Deliver a return experience that customers value to encourage future purchases.
Ease of Use & Time-Saving
Proven Performance Metrics
Focus on growing your store instead of wrestling with inefficient workflows.
Forget complex setups and coding headaches. ParcelWILL works out of the box, letting you process returns and exchanges within minutes. A centralized dashboard slashes hours of manual work, while 24/7 support ensures you're never left in the dark.
Try for free
Real voice from our real customers
Our returns & exchanges solution helps Shopify brands transform their returns experience. But don't take our word for it, see what our customers say:
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!
This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. Dee was very helpful, polite and awesome to chat with all while helping me quickly. Turns out, not only is this a good app to use but their customer service is great too.
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but ParcelWILL Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.
ParcelWILL's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is ...
I love that we can provide ease of convenience to our customers by having the returns and exchanges portal. I appreciate being able to modify the written text boxes and linking to our Returns Policy. I would have liked to see more personalization options with the font selections however, but that is not a deal breaker as a merchant.
Looked at many apps to compare features and functionality. If you are looking at this one now, do not hesitate in giving it a go. Such a great and easy to use app and the customer service is incredibly quick and to the point. Amazing service from Donna thank you so much!
It seamlessly integrates with Shopify and simplifies return management significantly. The user interface is clear and user-friendly, making it easy to handle returns efficiently. I highly recommend this app to any Shopify store owner looking to streamline their returns process. It's a must-have tool for improving customer satisfaction and operational efficiency!
Wonderful app and a wonderful service. I had a technical problem that customer service managed to help sort out in the space of 5 mins. Thank you.
I just downloaded the app and had a lot of questions because I have been looking for an app that also covers international returns. This app does that but I needed to know how and what. Jessca answered all my questions (and there were a lot) swiftly and provided screenshots to show me where to go. Jessca was really brilliant. Thanks very much Jessca!
This apps seems to do it all. Allows you to customize your returns and exchange options. It also has a built in shipping/returns policy. Dee was very helpful, polite and awesome to chat with all while helping me quickly. Turns out, not only is this a good app to use but their customer service is great too.
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but ParcelWILL Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.
ParcelWILL's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is ...
Frequently asked questions
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Customers Worldwide
Yearly Impacted Revenue