Turn post-purchase chaos into a seamless brand experience
ParcelWILL (formerly ParcelPanel) empowers Shopify DTC brands to transform the post-purchase experience with built-in order tracking, returns, and shipping protection, reducing support costs, boosting repeat purchases, and creating a seamless, branded journey that builds trust and keeps customers coming back.
DTC brands choose our solution
Post-purchase solution that actually drives growth
Reduce WISMO inquiries and support tickets, save on return shipping, protect lost shipments, and turn post-purchase operations from a cost center into a loyalty-boosting, revenue-retaining engine.
Informed delivery updates, hassle-free returns and exchanges, and reliable shipping protection build customer trust and confidence, encouraging repeat purchases and boosting brand loyalty.
Clear communication, timely updates, and seamless post-purchase support strengthen customer loyalty, reduce churn, and foster long-term relationships that drive higher retention.
Take control of your customer post-purchase journey
Order Tracking
Turn order tracking into trust
Deliver engaging branded order tracking experiences to reduce WISMO tickets, foster customer loyalty, and drive repeat sales.
Branded tracking page, not carrier pages- Proactive delivery updates, fewer WISMO tickets
- Turn tracking into a marketing touchpoint
Returns & ExchangesTurn returns into revenue
Stop losing money on returns. Empower your customers with hassle-free returns and exchanges to minimize losses, reduce friction, and retain revenue.
- Self-service returns & exchanges
- Encourage exchanges instead of refunds
- Reduce manual ops & support load
Shipping ProtectionTurn worry into protection
No-cost shipping protection with instant claims. Safeguard orders against loss, damage, or delay to boost customer confidence and increase CSAT.
- Optional protection at checkout / post-purchase
- Faster resolution, less support friction
- Protect margins without hurting CX
Turn post-purchase hurdles into your competitive advantage
ParcelWILL integrated powerful tools to streamline your customer post-purchase journey. Built for Shopify DTC brands to reduce support costs, protect revenue, and drive repeat purchases --- after checkout.
Cut customer service costs
Slash those "where's my package?" tickets by 75% with real-time tracking that actually keeps customers in the loop—no more burning through support hours on problems you can prevent.
Reduce WISMR emails with transparent return tracking and automated updates. Customers get clear status updates, and support teams handle fewer manual follow-ups.
Retain and protect your revenue
Turn potential refunds into exchanges and store credits with automated returns processing that keeps money in your business instead of walking out the door.
Protect your margins by preventing refunds caused by theft, loss, damage, or delayed deliveries.
Drive more repeat sales
Every tracking page, return email, and delivery update carries your brand and creates opportunities for upsells—turning post-purchase touchpoints into revenue generators.
Turn returns into exchanges that retain revenue. With exchange-first workflows and automation, you unlock new possibilities for growth and customer loyalty. Generic RMA system workflows lose money. Tailored return flows protect your margins and keep your customers happy.
Improve operational efficiency
One unified dashboard for order tracking management, plus branded tracking pages and automated shipping notifications that streamline operations and boost efficiency.
Turn return data into actionable insights—identify return trends, reduce returns, and make operations easier to manage.
Post-purchase solutions working for your whole team
When customers track orders, we turn tracking into trust. When they return something, we turn returns into revenue. When customers want confidence, we turn worry into protection.
Trusted by 50,000+ Shopify DTC brands
As Ever-Pretty scaled globally, long production times created customer anxiety. Without shipment visibility, the support team was swamped with "Where is my order?" and refund-related inquiries.
They adopted ParcelWILL Returns to automate the process, offer green returns, and promote exchanges. As a result, they recovered 56% of lost return revenue, reduced return handling time by 140%, and cut refund-related tickets by 42%. Exchange conversions also jumped 3.2×.
Real voice from our real customers
Official Shopify certifications, G2 reviews, and feedback from stores across the globe. See why 50,000+ merchants trust us with their post-purchase experience.
I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelWILL is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelWILL has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but ParcelWILL Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.
ParcelWILL's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is ...
I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience. One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.
ParcelWILL is literally the go-to app if you want to an app to give customers accurate real time updates without overpaying. It really did help our business with the seamless integration and the automated e-mails to our customers. Thank you Guys!
ParcelWILL has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful! Highly recommend!
If I could give 100 Stars for this App, I would. We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers. We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but ParcelWILL Returns & Exchanges has filled the gap in the market. Thank You!!
Okay, 2 words to describe this app: SIMPLY AMAZING I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it. A special thanks to Donna for her quick help every time I have a question.
ParcelWILL's return & exchange service has been a game-changer for our customer experience. Since we started using it, our customers no longer have to go through the hassle of emailing to request returns—everything is streamlined and user-friendly. What stands out most is how much smoother the process has become. Customers are happier because they get quick resolutions, and the support team is ...
Seamless integration with your existing stack
No ripping out your existing setup or forcing your team to learn new systems. ParcelWILL connects seamlessly with your current tools:
Built for Shopify
ParcelWILL is ''Built for Shopify" certified, ensuring top-tier security and performance. It integrates seamlessly with your Shopify store, effortlessly enhancing your customers' post-purchase experience.
Shopify app partners
Connects seamlessly with 50+ essential Shopify apps, including Klaviyo, Gorgias, and Yotpo, creating powerful automated workflows that turn your existing tech stack into a unified customer experience engine.
Carrier partners
Access to 1,400+ global carriers, including USPS, UPS, FedEx, and DHL, with automatic carrier detection and real-time tracking updates that keep your customers informed no matter where they ship worldwide.
Let's chat success
See ParcelWILL's post-purchase suite in action. A panel of experts is ready to help, 24/7.