Cookies Notice
Effective Date : January 9 , 2026
At CWILL also known as CWILL ("We", "Us", "Our"), We value Your privacy and are committed to being transparent about how We use cookies on Our Site. This notice explains Our use of cookies and outlines Your options regarding cookie management.
CWILL is considered the controller of the Personal Data collected through cookies when visiting a Site and using any apps, including but not limited to cwill.com, the mobile applications, the API related services, and the affiliated Site owned by CWILL (collectively "Sites").
If You have any questions about Our Cookie practices, please refer to this Cookies Notice.
You may also write to Us at:
- All data subjects, including EU and California: [email protected] or by submitting a request through our online form
- CWILL Data Protection (DPO) Contact: [email protected] or by submitting a request through our online form
A cookie is a text-only string of information that a Site transfers to the cookie file of the browser on Your computer's hard disk so that the Sites can recognize You when You revisit and remember certain information about You. This can include which pages You have visited, the choices You have made from menus, any specific information You have entered into forms, and the time and date of Your visit.
There are different types of cookies:
| Types | Legal grounds |
|---|---|
| Strictly necessary cookies | These cookies are essential for You to browse the Site and use its features, such as accessing secure areas of the Site. They help Us maintain security and verify Your details whilst You use this Site as You navigate from page to page, which enables You to avoid having to re-enter Your details each time You enter a new page. |
| Preferences cookies | Also known as "functionality cookies," these cookies allow a Site to remember choices You have made in the past, like preferred language and time zone. |
| Statistics cookies | Also known as "performance cookies," these cookies collect information about how You use a Site, like which pages You visited and which links You clicked on. This information is aggregated and anonymized. Their sole purpose is to help Us understand how Users use this Site and help Us improve the structure of Our Site. |
| Marketing cookies | These cookies track Your online activity to help advertisers deliver more relevant advertising or to limit how many times You see an ad. These cookies can share that information with other organizations or advertisers. |
In addition to the types of cookies mentioned, there are first-party cookies and third-party cookies, that provide respectively either Us or third parties with information. Third-party cookies communicate information to third parties, such as Google Analytics.
Session cookies are temporary cookies that expire at the end of a browser session that is, when You leave the Site. Session cookies allow the Site to recognize You as You navigate between pages during a single browser session and allow You to use this Site most efficiently. For example, session cookies enable a Site to remember that a User has placed items in an online shopping basket.
Persistent cookies are stored on Your equipment between browsing sessions until expiry or deletion. They enable the Site to "recognize" You on Your return, remember Your preferences, and tailor services to You.
The Sites use strictly necessary cookies. These are mandatory for the Site to function and cannot be edited. You can still use the Site without accepting voluntary cookies, namely marketing, statistics and preference cookies.
CWILL uses the following Strictly Necessary cookies:
Cookies Strictly Necessary for the Functioning of the Sites (First Party Cookies)
| Product | Name | Duration | Description |
|---|---|---|---|
| ParcelWILL | pp_af | 30 calendar days | Used to identify the source of affiliate referrals. |
| pp_af_link | 30 calendar days | Used to identify the source of affiliate referrals. | |
| pp_af_sign | 30 calendar days | Used to track affiliate click counts. | |
| pp_cs_tid | 7 calendar days | Used to track cross-sell activity. | |
| rt_ref_code | 30 calendar days | Used to track affiliate app referral codes. | |
| rt_ref_link | 30 calendar days | Used to track affiliate app referral links. | |
| rt_cs_tid | 7 hours | Used to track cross-sell activity. | |
| HOOK_CURRENCY_RATES | 1 hours | Used to store the Shopify front-end currency exchange rates list. | |
| cross_sell_trace_id | 7 calendar days | Used to store cross-sell information for reporting purposes. | |
| SEOWILL | PROTECTION_REGULATIONS | 1 month | Used to manage and store the User's cookie consent preferences, ensuring compliance with data protection regulations. |
| NEXT_LOCALE | 1 year | Used to remember a User's language preference to ensure SEOAnt displays content in the selected language correctly. | |
| crisp-client/* | 6 months | These cookies are required so that the Crisp Chat works and is able to restore a visitor message history. | |
| cookieLang | 30 days | Used to remember a User's language preference to ensure SEOAnt displays content in the selected language on legacy webpages. | |
| Authorization | 3 days | Used for User authentication on the login page of the latest User portal. | |
| normalTR0019 | 3 days | Used for User authentication on the login page of the latest User portal. | |
| review_csrf_token | 12 hours | This cookie helps ensure that each User can only submit one review on a specific courier tracking page, preventing multiple submissions. | |
| review_air_csrf_token | 12 hours | Similar to the previous one, this cookie limits Users to submit only one review on a specific air cargo tracking page. | |
| Thekeytoken | 5 minutes | This cookie helps limit the number of requests a User can make based on their IP address, preventing excessive requests from a single User within a short period. | |
| SEOAnt | 2 days | This cookie helps the website remember Your entries and provide a smoother experience for courier tracking. | |
| SEOAntApi | 5 minutes | This cookie helps the website remember Your entries and provide a smoother experience for air cargo tracking. | |
| __hs_cookie_cat_pref | 6 months | This cookie is used to record the categories a visitor consented to. | |
| ChatWILL | __canny__experimentID | 1 years | Used to collect user needs |
| utm_content | 30 days | This cookie is used to record the affiliate token to send to the backend. | |
| SendWILL | ecomsend_discount_code{popupId} | 365 days | Stores discount code after successful subscription, displayed in popup success page and sticky bar. Prevents popup from showing again if exists. |
| ecomsend_preview_discount_code{popupId} | 365 days | Stores discount code in preview mode, isolated from production environment. Cleared when entering preview mode. | |
| ecomsend_pp_success_subscribed{popupId} | 365 days | Set to "true" after successful subscription to prevent popup from displaying again. | |
| ecomsend_pp_preview_success_subscribed{popupId} | 365 days | Subscription success marker in preview mode, prevents preview popup from showing after simulated subscription. | |
| ecomsend_pp_success_subscribed{popupId}_reward_index | 365 days | Stores reward index for spin wheel features, used to determine which discount coupon to display in sticky bar. | |
| ecomsend_is_subscribed | 100 days | Global subscription status marker for cross-popup subscription management. | |
| ecomsend_modal_limit{popupId} | Up to 365 days | Records popup display count, incremental each time popup is shown. Enforces frequency limits (e.g., max 3 times per day/week/month). | |
| ecomsend_preview_modal_limit{popupId} | Up to 365 days | Popup display count in preview mode, cleared when entering preview mode. | |
| ecomsend_pp_forever_remove{popupId} | 365 days | Set to "true" when user clicks "Don't show again". Prevents popup modal, sticky bar, and widget sidebar from displaying. | |
| ecomsend_pp_preview_forever_remove{popupId} | 365 days | Permanent removal marker in preview mode for testing removal functionality. | |
| ecomsend_reward{popupId} | 365 days | Stores reward information in JSON format for spin wheel and other reward features. | |
| TrustWILL-Loyalty | affiliate_utm_params | 30 days | Used for installing source tracking |
Third Party Cookies
| Product | Name | Duration | Description | Privacy Policy |
|---|---|---|---|---|
| ParcelWILL, TrustWILL, SendWILL, ChatWILL, SEOWILL |
Google Analytics | Session to 2 years | We use Google Analytics to help measure how Users interact with Our websites | https://policies.google.com/privacy |
| Hubspot | Session to 6 months | We use Hubspot to help measure how Users interact with Our websites. | https://about.ads.microsoft.com/en-gb/resources/policies/microsoft-advertising-privacy-policy | |
| Session to 2 years | We use LinkedIn to help measure how Users interact with Our websites. | https://www.linkedin.com/legal/l/cookie-table | ||
| GTM | Session to 2 years | We use GTM to help measure how Users interact with Our websites. | https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/ https://policies.google.com/privacy |
|
| Intercom | Session to 7 days | We use Intercom to help measure how Users interact with Our websites. | https://www.intercom.com/legal/privacy | |
| TrustWILL, SendWILL, ParcelWILL, SEOWILL |
Customer.io | 365 days (1 year) | We use Customer.io to help measure how Users interact with Our websites. | https://customer.io/legal/privacy-policy |
| TrustWILL-Loyalty | Clarity | 365 days (1 year) | We use Canny to collect user feedback. | https://clarity.microsoft.com/privacy |
| ChatWILL, SEOWILL |
logrocket | 1 day | We use logrocket to help measure how Users interact with Our websites. | https://logrocket.com/privacy |
| ChatWILL | willdesk | 1 year | We use Intercom to help measure how Users interact with Our websites. | https://www.willdesk.com/privacy-policy/ |
We use first-party cookies (cookies that collect and send data directly for CWILL to use). Regarding such cookie data, we may share it with any agents or consultants acting on behalf of CWILL. CWILL will implement the necessary measures to ensure compliance with the applicable data protection legislation. This data may be transferred to such recipients outside the European Economic Area (EEA), such as recipients in the United States of America (USA). In the case of any such transfers, we ensure that Your Personal Data is adequately safeguarded through the implementation of standard contractual clauses adopted by the European Commission. For more information on such measures, please contact [email protected] or by submitting a request through our online form.
In addition to first-party cookies, we also use third-party cookies that collect information on Our behalf and send it to third parties. These cookies are described in Section Two (2) of the Cookie Notice. Please check the relevant third-party named above for more information about their use of cookies. Where this Site allows such cookies to be set or You access a different Site from the links We provide, the operators of these Sites will use cookies in accordance with their own cookie policy, which may differ from Ours. We are not responsible for any data processing associated with third-party cookies.
Depending on your geography, You may have the following rights:
- To request access to Your Personal Data;
- To obtain the rectification of any inaccurate Personal Data;
- To obtain the erasure of Personal Data.
- To restrict the processing activities to which the Personal Data is subject
- To receive Your Personal Data in a structured, commonly used, and machine-readable format, and have the Personal Data transmitted to another controller
- If processing is based on consent, to withdraw consent at any time
- To lodge a complaint with the national supervisory authority.
- To request the categories of personal information we have collected about you;
- To request the categories of sources from which we collect personal information;
- To request the purposes for collecting, using, or selling personal information;
- To request the third parties with which we share personal information;
- For companies that disclose personal information for a business purpose, To request the categories of personal information disclosed about You for a business purpose.
To make such requests, contact Us at [email protected] or by submitting a request through our online form
Please note that (i) we have provided the information described in this statement and (ii) we do not "sell" or "share" personal information as those terms are defined by the California Consumer Privacy Act (CCPA), and amended by the California Privacy Rights Act (CPRA).
You also have a right to request that we delete personal information under certain circumstances, subject to several exceptions. Finally, You may have a right not to be discriminated against for exercising rights.
You can modify, accept, or withdraw Your cookie consent by managing your Preferences in the "Cookie Settings" in the link at the bottom of each webpage. You can manage Your use of cookies through the "Help" section on Your browser. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing Your browser's "add-on settings" or visiting this Site of its manufacturer.
Most browsers automatically accept cookies, but You can choose whether or not to accept cookies through Your browser controls, often found in Your browser's "Tools" or "Preferences" menu. For more information on how to modify Your browser settings or how to block, manage or filter cookies can be found in Your browser's help file or through such Sites as: www.allaboutcookies.org. Many of the third party advertising and other tracking services listed above offer You the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.