17TRACK Order Tracking
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Order tracking & automated shipping notifications for merchants to reduce WISMO and drive more sales
Automate tracking and shipping notifications to lower support costs and retain revenue. 17TRACK provides a branded, multilanguage tracking page with EDD to manage customer expectations. Boost sales through smart product recommendations and timely notifications. Protect your brand by hiding Chinese origin info in one click—a must-have for dropshipping. Use shipping analytics to optimize logistics.We’re here for you 24/7 with expert care
- Branded Tracking Page & EDD: Reduce WISMO and manage delivery expectations.
- Automated Email Notifications: Send shipping updates to build customer trust.
- Hide All China Info: Protect your brand with a one-click dropshipping mode.
- Shipping Analytics: Optimize carrier performance with data-driven insights.
- Popular with stores like yours
- Based in United States
Languages
English, Chinese (Simplified), French, German, Spanish, Italian, Portuguese (Portugal), Swedish, Dutch, Turkish, Finnish, Japanese, Korean, Norwegian (Bokmål), Portuguese (Brazil), Czech, Danish, Chinese (Traditional), and Russian
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Shopify Admin
- Judge.me
- Klaviyo
- Loox
- Omnisend
- PayPal
- Trustpilot
Categories
Labels and packaging
Managing shipments
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 shipments per month
- Access 3,300+ carriers
- Branded tracking page
- PayPal integration
- Dropshipping mode
- Custom shipment alert
Basic
$9 / month
or $86/year and save 20%
Features
- 200 shipments per month
- Customize tracking page
- Tracking number redirection
- Shopify shipping status and emails
- Email notifications
- Basic analytics
Pro
$49 / month
or $470/year and save 20%
Features
- 1000 shipments per month
- Seller notifications
- Shipments export
- Multilingual email notification
- Remove 17TRACK branding
- Multilingual tracking pages
- Estimated Delivery Date (EDD)
Premium
$159 / month
or $1,526/year and save 20%
Features
- 2000 shipments per month
- Customize email triggers
- Transit time analysis
- On-time delivery analysis
- Exception orders analysis
- Split order email notifications
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (4,354)
This is not a modern app at all!
In the highly competitive e-commerce world we live in today, an app needs to be flexible and adaptable. This app feels very rigid and old-school. You can’t even add a simple welcome message to the tracking page.
For an e-commerce business, that level of limitation is simply not acceptable.
Dear User,
Thank you for sharing this feedback. We completely understand your frustration and sincerely apologize that this experience did not meet your expectations.
Regarding your request: adding a welcome message directly to the tracking page is not currently a built-in feature. That said, we do have alternative solutions that can achieve a similar result, and we have already sent these to you by email. If none of them work for your business, we are happy to process a full refund — simply reply to that email and the refund will be initiated right away.
Your feedback has also been shared with our product team as we evaluate how to better support welcome messages and page customization. We will keep you informed of any progress.
Sincerely,
17TRACK Customer Support Team
Fantastic tracking app and a great experience with the support team. 17TRACK has made managing and monitoring our shipments much easier, especially when dealing with multiple couriers and a high volume of orders.
A special mention to Echo from customer support, who was extremely helpful, responsive and took the time to properly look into our questions rather than just providing a generic response. It’s always reassuring when support is actually willing to investigate an issue and help work towards a solution.
The platform itself is easy to use, the interface is clean, and overall we’ve been very impressed with both the app and the level of support provided. Definitely a solid tracking solution for ecommerce businesses.
Unfortunately, the app only syncs order data from the past 180 days. This means that if a customer wants to request a return, submit a warranty claim, or access order information after 180 days, they are unable to do so - even if the product is still covered by a one-year warranty.
This limitation significantly reduces the usability and value of the feature. Our goal is to provide a fully automated self-service experience where customers can easily manage returns, warranty claims, and other post-purchase requests. However, because order data is no longer available after 180 days, the automation breaks down and customers are forced to contact support instead.
Dear User,
Thank you for your candid feedback. We take your user experience very seriously and fully understand your concerns. Your feedback is a key driver for our ongoing product improvements.
Regarding the 180-day data retention period, this setting is based on an overall assessment of system performance and data management efficiency. We understand that this mechanism does not fully address the scenario you described, and we would like to share the following three updates with you:
1. Regarding the order from January 7, 2025, that you mentioned, we have manually synced it to the 17TRACK shipment page. You can now create an exchange request for this order as usual;
2. The returns feature has been migrated to a brand-new SaaS system(17RETURNS), which supports creating after-sales tickets or initiating after-sales requests for orders placed within the last three years, significantly extending the timeframe for accessing after-sales operations. The new system also includes multiple optimizations and several new features. A separate email containing the login link has been sent to you; we invite you to log in and explore the system;
3. The request to customize the order synchronization time range has been included in our product roadmap. We will carefully evaluate its feasibility and will promptly update you if there are any substantial developments.
We sincerely apologize for any inconvenience this may cause you and your customers, and we thank you for your patience and understanding. We will continue to iterate on our product to provide you with a smoother user experience.
Sincerely,
The 17TRACK Customer Service Team
Support
App support provided by 17TRACK.
Resources
Launched
January 4, 2021 · Changelog
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