Location: North Carolina / California / Illinois (Remote/Hybrid)
Employment Type: Full-time
About Us
CWILL (pronounced “quill”) is a leading eCommerce SaaS company trusted by 30,000+ Shopify & DTC brands worldwide. Our post-purchase and retention suite of tools — including order tracking, returns, shipping protection, reviews, loyalty, referrals, and AI-powered growth tools — helps merchants reduce support costs, recover revenue, and turn one-time buyers into loyal customers.
Role Overview
We are seeking a Senior DevOps Engineer to join our North America team and collaborate closely with our global Cloud Engineer. You’ll take ownership of our day-to-day operations, cloud environments, and automation initiatives to ensure high availability and performance across our platforms.
What You’ll Do
• Cloud Infrastructure Management: Maintain and optimize AWS and GCP resources, ensuring cost efficiency, scalability, and reliability.
• Kubernetes & CI/CD: Manage Kubernetes clusters and CI/CD pipelines to deliver highly available and stable deployments.
• Monitoring & Logging: Maintain monitoring and logging stacks (Prometheus, Grafana, ELK, OpenSearch, Zabbix), ensuring effective alerting and proactive issue resolution.
• Database & Middleware Operations: Administer MySQL, PostgreSQL, Redis, and MongoDB; maintain and optimize middleware systems like Kafka, RabbitMQ, and Nginx.
• Automation & Tooling: Develop and improve automation scripts and internal tools using Python, Go, or Shell to streamline operations and deployments.
• Security & Compliance: Support infrastructure compliance efforts (GDPR, SOC 2, etc.), enforce least-privilege access, perform audits, and maintain secure network policies.
What We’re Looking For
- Bachelor’s degree in Computer Science or related field.
- 5+ years of hands-on DevOps or cloud operations experience in a technology company.
- Strong experience with AWS or GCP services (EC2, S3, RDS, VPC, etc.).
- Skilled in Linux administration, Docker, and Kubernetes.
- Experience maintaining monitoring tools (Prometheus, Grafana, ELK, Zabbix).
- Solid understanding of databases (MySQL, Redis, PostgreSQL) and performance tuning.
- Proficient in scripting (Python, Go, or Shell) and automation tools (Ansible, Terraform, Jenkins, ArgoCD).
Nice-to-haves:
- Experience managing hybrid or multi-cloud environments (AWS + GCP).
- Familiarity with cloud-native ecosystems (Helm, Service Mesh, ArgoCD).
- Exposure to compliance, security audits, or SaaS infrastructure for global customers.
