CWILL Post-Purchase & Retention Suite
Checkout is only
the beginning
You have 30
loyalty points
your-online-store.com
Your order is
out for delivery
Est. Delivery Date: Fri, Nov 13
Package out
for delivery
Organic traffic index
Package out
for delivery
You have 30
loyalty points
CWILL handles everything after the sale—tracking, returns, reviews, loyalty, and more—with post-purchase and retention software built for Shopify and DTC brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into repeat customers.
Powering 30,000+ Shopify & DTC brands
Post-purchase tools to protect orders.
Retention tools to bring customers back.
Most brands piece together separate apps for post-purchase and retention. CWILL brings them together in one connected suite.
Order Tracking
Set up your own branded tracking page instead of using a standard carrier page—one that shows customers real-time updates, product recommendations, and review requests before their package arrives.
27% more repeat purchases
Package out
for delivery
your-online-store.com
Your order is
out for delivery
Est. Delivery Date: Fri, Nov 13
Returns & Exchanges
Give customers a branded self-serve portal that offers an exchange or store credit before a refund—so more returns turn into another sale, and routine approvals handle themselves.
56% of return revenue retained
White Sweater
$152.00
AI recommendation
Select return solution
Shipping Protection
Offer opt-in protection at checkout and let customers file claims in minutes, not weeks, with resolutions in 48 hours—and since it's self-serve, your support team never has to get involved.
21% reduction in shipping losses
Worry-free delivery
Protect against loss, damage, delay & offset emissions for $0.98 USD
Total
$99.98
Pay Now
Product Reviews
Ask for reviews when the product actually arrives, then show photo and video proof in on-brand widgets—so every product page carries evidence from real customers.
200% more reviews collected
Review Coupons
Drive reviews with rewards
Earn a coupon for your review!
15% OFF
For a review
10% OFF
For 3 photos
Write a Review
Loyalty & Referrals
Turn happy customers into repeat buyers with points, VIP tiers, and referral rewards—so your best customers become the ones who bring you new ones.
18,600+ loyalty members
You have 30
loyalty points
Redeem points
Revenue growth
+2.45%
Pop-Up & Email Marketing
Pop-ups and email flows that catch abandoned carts and win back past customers—built for marketing teams who want repeat revenue without building every campaign from scratch.
AI Chat
Convert shoppers and cut support tickets with an AI sales assistant that works in any language, around the clock—built for teams that want coverage without adding headcount.
SEO & Speed
AI-powered SEO tools and page speed optimization that’s built for teams focused on organic traffic and lower ad spend—since it's automated, you get results without the manual optimization work.
Real results from brands like yours
54% of return revenue retained
Ever-Pretty retained more revenue from returns
Made-to-order gowns can take two weeks to arrive, so customers checked in often, and every return request under the 30-day policy was reviewed by hand.
repeat sales from branded tracking page
return revenue retained
higher customer LTV
lower customer acquisition cost
The post-purchase & retention suite Shopify brands trust
$10M+ in Klaviyo customer revenue
$10M+ in Klaviyo customer revenue
15,000+ Shopify reviews
4.9-star rating
Shopify App Store and G2
Built for Shopify certified
All apps meet highest standards
24/7 live support
Global, always-on
Frequently asked questions
Branded order tracking pages keep customers in your brand experience during the highest-engagement moment after checkout, instead of handing them off to UPS or FedEx. Shipping notification emails get 45–50% open rates, versus ~21.5% for standard marketing email (Mailer To Go, 2025)—the most-read message you'll send post-purchase. Carrier pages waste that attention: no upsell, no review request, no way to recover a delayed shipment.
Referral programs turn existing customers into an acquisition channel—the cost is a reward, not ad spend—and referred leads arrive already trusting you. Referred customers convert higher and stick around longer than paid-channel ones, since a friend's recommendation beats a stranger's ad. Grundig E-bikes cut customer acquisition costs by 50% after launching gamified loyalty and referrals with CWILL.
Yes—CWILL integrates natively with Klaviyo, Judge.me, Paypal, Gorgias, Omnisend, Zendesk, and Shopify Flow. For anything else, full API docs are available to build custom integrations.
CWILL is built primarily for Shopify. Order Tracking is the exception—it's platform-agnostic via our Tracking API, so it works on other platforms too. More product APIs are in development to extend that flexibility; ask the CWILL team for the latest.
Discover your new post-purchase and retention experience
Map your unique challenges with a CWILL expert. Most brands leave their demo with an actionable retention strategy the same week.
Book a demo